Reference

How ek 333 Handles Your Personal Information

This Privacy Policy covers what data we collect when you open an account, make a deposit through bKash, Nagad, or Rocket, and use our lobby — and exactly how that data is stored, used, and protected.

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ek 333 How ek 333 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to ask about your data, request a copy of what we hold, or raise a concern about how your information has been handled, our support team can take that request directly. Privacy-related queries are handled separately from general account help to make sure they get the attention they need.

Team online

Live Chat

Open the chat icon in the lobby at any time and tell the agent your query is a privacy matter. They will log it and escalate to the right team.

Email Support

Send your privacy request to our support email address shown in your account settings. Include your registered mobile number so we can verify your identity before responding.

Account Help Centre

Log in, go to your account profile, and use the Help section to submit a written privacy request. We confirm receipt and respond to the request within the timeframe stated in our policy.

DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Data security at ek 333 is built into account access, payment processing, and session handling from the ground up. SSL encryption covers every connection between your device and our servers. Your bKash, Nagad, and Rocket transaction details are never stored in plain text — they sit behind wallet-level tokenisation so the raw payment credentials are not held on our side. We keep your data only as long as your account is active or as long as our legal and operational obligations require, after which it is deleted or anonymised.

SSL Encryption

Every page you load and every action you take — from logging in to processing a Rocket withdrawal — travels over an encrypted SSL connection that blocks third-party interception.

Wallet Tokenisation

Your bKash and Nagad payment details are tokenised at the point of transaction. We never store raw wallet credentials on our servers, so a breach cannot expose your mobile banking PIN or account number.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can review and adjust cookie preferences through your browser settings at any time.

Data Retention and Deletion

Account data is retained while your account remains open. If you close your account, we delete or anonymise personal data within the period required by applicable rules and retain only what our legal obligations require.

Common Questions About Your Privacy on ek 333

These are the questions we get most often about how your data works on this platform. If your question is not here, contact support directly through your account.

We collect your name, mobile number, email address, and the payment method you register — bKash, Nagad, or Rocket. Device type and IP address are logged at login for security purposes.

No raw wallet credentials are stored on our side. Payment details go through tokenisation at the point of transaction, so your bKash or Nagad PIN and account number are never held in our database.

Yes. Log in, go to the Help section in your account profile, and submit a data access request. We verify your identity first, then send a summary of the data we hold on your account.

We do not sell personal data. Where we work with service partners — for payment processing or platform operations — they handle your data only under our instructions and only for the agreed purpose.

Personal data is deleted or anonymised within the period required after account closure. We keep only what our legal and regulatory obligations require us to retain, nothing more.

Support conversations are logged and stored against your account so we can follow up accurately. If you raise a privacy concern, that record is escalated separately from general account queries.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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